Have questions about your order, payment via Cash on Delivery, JazzCash, or EasyPaisa? Need help with a product or return? Fill out the form below and our team will get back to you within 24 hours. Please include your order number (if applicable) so we can assist you faster. We’re here to help you look and feel your best – the Faha Beauty way!
Simply browse our products, add items to your cart, and proceed to checkout. You’ll need to provide shipping details and choose a payment method.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard) and other options shown at checkout (e.g., or bank transfers).
Is it safe to use my credit card on your site?
Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and financial information.
Can I modify or cancel my order after placing it?
We process orders quickly. Please contact us within 2 hours of placing your order to request changes or cancellation. After that, we cannot guarantee modifications.
Do you ship internationally?
Currently, we ship to Pakistan]. You can check if we ship to your location during checkout.
How long does shipping take?
Orders are processed within 1–2 business days. Shipping times vary:
Standard: 5–7 business days
Express: 2–3 business days
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to track it.
What is your return policy?
We accept returns of unopened, unused beauty products within 7 days of delivery. Due to hygiene reasons, we cannot accept returns on used or opened items.
How do I start a return?
Email us at fahacosmetics@gmail.com with your order number and reason for return. We’ll provide return instructions.
When will I get my refund?
After we receive and inspect the returned item (unused, original packaging), refunds are processed within 5–7 business days to your original payment method.
I received a damaged or incorrect item. What should I do?
I received a damaged or incorrect item. What should I do?
